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FAQ

About us

Usage

Nutrition

Subscription

Delivery & Payment

Why does the meals change colour from time to time?

Dont worry, that's actually perfectly normal. We use all natural ingredients and the batches will therefore look slightly different from time to time - just as nature intended!

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Do you add bones and offal to your recipes?

We believe in using all the animal parts that have health benefits for dogs. It is less wasteful for our earth and creates healthier diets for our dogs.

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Does Marleybones add sugar to its meals?

There is no added sugar in any of our meals, but it does occur naturally in some of the veggies we use (carrots, peas...).

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Do you have a list of all your ingredients?

Transparency is at the heart of Marleybones and that goes for our ingredients too. Every ingredient is listed here on our website and again on our packaging.

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Can I easily stop my subscription?

Yes! Marleybones subscription service is easy to manage. You can both push your delivery date or stop your subscription altogether. You’re welcome back anytime!

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How do I view my future deliveries?

Your next scheduled order can be viewed in the top section of your Marleybones profile.

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Where do you deliver?

We offer free delivery to all of UK mainland! If you're off the mainland, your delivery charge will be calculated at checkout.

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How long time does it take to receive my Marleybones delivery?

Delivery time from order despatch is approximately 1-3 business days. Once subscribed, we will ensure all deliveries post your first order will arrive when you have requested it.

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How do I update my payment method?

You can update your payment method on your Marleybones profile under 'My Details' by clicking on ‘Change payment method’. Your account needs to be active to change your payment method.

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Which payments types are accepted for Marleybones subscriptions?

All orders require a credit or debit payment. We’re afraid we don’t accept other payment forms, such as PayPal.

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When will I be charged?

We charge you on the same day as we pack and ship your meal plan. This is always one business day before delivery.

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Contact details

Didn’t find what you where looking for? Use our contact form!

Mailing address:
Marleybones Limited, 99-109 Lavender Hill, SW11 5QL London




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