About us
Usage
Nutrition
Subscription
Delivery & Payment
How is Marleybones different from other dog food?
Where to even begin! Marleybones is a sustainable dog food subscription that delivers highly nutritious and tailor-made plans directly to your doorstep. We’re also proud to be the world’s first and only dog food company with a guaranteed net-zero plastic footprint. Our food is made from sustainable fresh ingredients and comes in a 100% recyclable and pantry friendly packaging. Marleybones is the dog dining solution that’s better for your dog and better for our planet.
What makes Marleybones healthier than other wet food products?
It’s all about nutrient quality. We only use freshly prepared meat and fish, healthy vegetables and superfoods such as chia and hemp seeds. When it comes to cooking our meals, we also do it a little differently. We get in all our ingredients fresh and fill them raw into the cartons, seal the cartons and then we steam cook the entire carton from the outside. Steam cooking is one of the gentlest cooking methods, as it keeps all the natural moisture, vitamins and minerals coming from the fresh produce within the meals, locking in all the freshness, flavour and nutrients. This guarantees maximum nutrient absorption, palatability and food safety for your dogs. And did we mention our packaging? Our cartons comes in 100% recyclable and pantry friendly packaging. We’re also proud to be the world’s first and only dog food company with a guaranteed net-zero plastic footprint!
How are Marleybones meals made?
We’ve worked alongside some fantastic nutritionists who help us formulate our complete and nutritionally balanced dining menu. We gently steam cook the meals to contain as many nutrients as possible.
Why is Marleybones more expensive than other pet foods?
Sustainable dog dining full of nutritious, superfood ingredients is reflected in the price. We also want to make sure we’re not partaking in practises that is harmful to our earth. This is just a few of the things that we believe makes Marleybones well worth the cost: 1) We only use freshly prepared meat and fish and add lots of healthy veggies and superfoods on top of this. 2) Our packaging is made from mainly plant-based materials and is 100% recyclable and plastic neutral. 3) Co2 neutral, free deliveries is included in your subscription every month.
Are Marleybones' meals shelf stable?
Our meals can keep fresh for 18 months unopened. This is something we achieve with a quite innovative cooking method. We basically get in all our ingredients farm fresh and fill them raw into the cartons, seal the cartons and then we steam cook the entire carton from the outside. Steam cooking is one of the gentlest cooking methods, as it keeps all the natural moisture, vitamins and minerals coming from the fresh produce within the meals, locking in all the freshness, flavour and nutrients. This guarantees maximum nutrient absorption, palatability and food safety for our dogs. The cartons we use are designed for this process, protecting the fresh ingredients on the inside and keeping our meals shelf stable without the use of nasty preservatives. Once opened, our meals keep fresh for another 48 hours in the fridge! You can just flip down the carton sides to reseal them. The cartons are also 100% recyclable and is made from recyclable, plant based materials. You may also freeze the meals, which can be beneficial during the hot summer months (just fill the food into a Kong or similar and feed directly).
Is Marleybones' packaging plastic-free?
With Marleybones, we’re aiming to improve more than our dogs’ lives. We’re aiming to improve unnecessary waste. For every meal you purchase, we fund the removal of the same amount of plastic waste that is used in our packaging and production line from landfills to be recycled and repurposed. By partnering with rePurpose Global we’re able to protect our vulnerable earth and all it has to offer by carrying a net-zero plastic footprint. Better for your dog, better for the planet.
Is Marleybones suitable for puppies?
Yes! Even the little ones are able to enjoy a full Marleybones menu. Each of our gently cooked meals have been developed to make sure your puppy is getting everything it needs to grow strong and healthy. Through our algorithm, we’ve made sure to adjust accordingly so they receive extra nutrition from the age of 2-12 months.
Is Marleybones hypoallergenic?
We are certain most dogs will thrive with Marleybones dog dining. Our recipes are easy to digest and great with sensitive tummies. We’ve made sure not to include known allergens like cereals (wheat, barley, oats and maize) and vegetable protein (pea protein, maize/wheat gluten and soya). Instead we use unprocessed, human-grade ingredients in all our single-source protein meals. If your dog should be allergic to any type of meat or fish, you will be able to exclude the variant from your dining box.
Should I consult my vet before changing to Marleybones?
We’ve worked alongside a dedicated team of nutritional experts and pet nutritionist to create the best possible dog dining meals for our four-legged best friends. That said, you are more than welcome to consult with your vet before making the change. If your dog has any health issues or allergies, we always recommend checking in with your vet before starting on a new food.
How often should I feed my dog?
There is no rule-set when it comes to how often your dog should be fed. Twice a day is generally a good place to start. More important than feeding frequency is meal portion size. Luckily, by going through our questionnaire, we will calculate exactly how much your dog should be fed based on age, activity levels and more.
Do I need to freeze the food?
One of the benefits of Marleybones meals, is that you don’t need to clear your freezer for ice-cream and just need to store them in a cool, dry place. As a bonus, they take up much less space than the traditional and is easy to stack and store.
Do you have different plan options?
We always recommend feeding your dog 100% Marleybones to guarantee your dog gets all the essential vitamins and minerals needed to maintain a healthy diet – all day, every day. We do however have a mixed plan option, if you wish to mix Marleybones with other food and the usual treats and snacks. Finally, you have the option of changing to exactly the plan size you want and include just the meals your dog prefer.
Why does the meals change colour from time to time?
Dont worry, that's actually perfectly normal. We use all natural ingredients and the batches will therefore look slightly different from time to time - just as nature intended!
Is Marleybones a nutritionally complete dog food?
Yes! Health is one the main drivers behind Marleybones and we want to make the best and most delicious dog food as we possibly can. As long as your dog eats our food as recommended by our nutritional consultation, you can be assured your dog is getting everything it needs. We’ve worked alongside dedicated experts in dog nutrition to make sure all our meal live up to the highest standards.
Is Marleybones grain-free?
Yes – all our meals are grain-free! Many believe quinoa is a grain, but it is in fact a seed that is harvested from a tall, leafy plant. Quinoa is actually more of a relative to spinach or beets. Because they are cooked like a grain, they seem to get lumped into the same grain category.
Why can’t I just cook dog food at home?
You can! However, recent research found 95% of recipes online to be lacking in important nutrients for dogs. If the recipe hasn’t been properly calibrated, serious complications from nutrient deficiencies could arise. All Marleybones meals have been through lots of tests to make sure your dog always gets the nutrients it needs.
Why do you add vitamins and minerals to your meals?
Right from the get-go, the purpose of Marleybones was to create complete and nutritionally balanced meals for pooches. This means that feeding your dog the recommended daily amount will ensure they get everything they need to stay healthy and energised every day. Ingredients can naturally fluctuate in their nutritional content making it very difficult to guarantee a complete meal without adding some vitamins and minerals. We try to keep it as natural as possible, but we also want to be sure your dog is getting everything it needs - every time. We want to offer your dog a complete, delicious dog dining experience you can feel good about!
Do you add bones and offal to your recipes?
We believe in using all the animal parts that have health benefits for dogs. It is less wasteful for our earth and creates healthier diets for our dogs.
Does Marleybones add sugar to its meals?
There is no added sugar in any of our meals, but it does occur naturally in some of the veggies we use (carrots, peas...).
What is the protein content of Marleybones meals?
Our dining menu contains 60% freshly prepared meat or fish, all locally sourced right here in Great Britain. Since our meals aren’t extruded and ‘dry’ like kibble, it may look like it is low in protein levels reaching between 11-15%. This is because we keep all the natural, flavorsome juices inside our meals giving it a higher moisture content than dry food. Calculating our meals’ protein levels on a ‘dry matter’ basis, they actually contain between 44-50%.
Do you have a vegetarian or vegan menu?
It’s something we’re considering, but we want to research this topic more. Unfortunately, dogs cannot digest plant proteins as well as those found in meats, so we want to make absolutely sure we have a healthy and digestible product before adding it to our product line. Please do contact us if you’re interested.
Do you have a list of all your ingredients?
Transparency is at the heart of Marleybones and that goes for our ingredients too. Every ingredient is listed here on our website and again on our packaging.
I can see fat in my dog’s meals. Why is that?
All our meals are made from freshly prepared meat and will be cooked in its own juices, giving our meals its natural and delicious flavour. With fresh meat comes natural marbling, however we have made sure to source as lean meat as possible. That being said, not all fat is bad! Chia and linseeds are high in omega 3 fatty acids, which are great for keeping a healthy brain and a shiny coat
Is Marleybones raw?
No – we gently steam cook our food! Often raw food is of great quality, but we do think dealing with raw food has its challenges especially when ensuring it contains all essential nutrients for a complete diet. Instead, we gently steam cook our meals which kills pathogens and may increase taste and smell.
Do you only use human-grade ingredients?
We use 100% fresh, human-grade meats and veggies in our meals. That said, we do add offal, such as heart and liver, because of its numerous health benefits, delicious taste and often higher vitamin levels than what is known as muscle meat (minced meat). This means we don’t waste perfectly good and healthy ingredients and at the same time take good care of our earth. Eat good while doing good is our mantra!
I can’t seem to find the price for a Marleybones subscription?
Our meal plans are tailored to meet the unique nutritional needs of each dog, which means prices may vary depending on the chosen plan. To help you decide on the right plan, we offer a nutritional consultation on our website that will lead you to two options: The trial box or full plan. By completing the consultation, you will receive our recommended calorie and serving requirements, along with the daily cost of your selected plan. You can further customise your plan by adjusting the number of meals and flavours to fit your needs. Remember you always can push your deliveries and stop your subscription.
What is Marleybones dog dining subscription service?
We want to make it easy for you. By subscribing to Marleybones dog dining service, you can simply sit back, skip the store and avoid retail mark-ups. We deliver every 4 weeks on a date selected by you. Fill in our questionnaire, select your dog’s unique dining plan and we will deliver to your doorstep. You can easily push your delivery date or stop your subscription at any time.
How do I subscribe?
To get started, simply fill in our nutritional consultation. It only takes a couple of minutes. You will then be able to see your dog’s unique dining plan, pricing and choose a delivery date that fits your schedule.
I want to start with a trial box. When will my next order arrive?
Our trial box is a great 2-week introduction to our meals! Start your journey by trying 8 meals and decide on any favourites before continuing with your tailored meal plans. Your next order will arrive after 2 weeks so you can continue smoothly on from your transitioning period. You’ll have plenty of time to decide on any changes to your plan and we’ll be sure to pop over a message before sending your next box so you know when you update your subscription. After your 2-week introduction your meal plan will be delivered every 4 weeks. You can change, push or stop your plan anytime.
Can I receive a sample?
If you're not quite ready to jump straight into your delivered meal plans, you can start your journey with our trial box including 8 meals for £25! Try 2 of each flavour before deciding whether Marleybones is for you.
I want a different meal composition
You can absolutely order a different meal composition on your profile. If you login to 'My Subscription' you’ll find an overview of your dog's food. Below you will find the option to 'Change meal plan'. Here you can click on the options below 'My package' and choose exactly the flavours you would like to include. Finally click on 'Save composition'.
I have more than one dog. Can I subscribe them all under one account?
Yes! However, as no two pooches are the same, you will need to complete the nutritional consultation for each of your dogs. You can add several dogs to your account by starting filling out the nutritional questionnaire for your first dog, choose your preferred plan and place your order. All your details including login, delivery and payment details will be saved. Then head to your subscription straight away and click on ‘add dog’. This will take you to the questionnaire where you can fill in the details of your second dog and so on. All dogs will be saved under the same account, but you will need to fill out the questionnaire individually to setup each their tailored meal plan.
How do I make changes to my subscription?
Simply go to your profile and press 'edit subscription'. You will then be able to change any in circumstances by updating your answers and change your meal-plan. Your updated meal-plan will follow with your next subscription date.
Can I easily stop my subscription?
Yes! Marleybones subscription service is easy to manage. You can both push your delivery date or stop your subscription altogether. You’re welcome back anytime!
How do I stop my deliveries?
To stop your deliveries you simply login to your Marleybones profile and click on the button "Stop my deliveries". Whenever you're ready to resume your deliveries, you can do so from the exact same placement on your profile and click on "Resume my deliveries". You can also push forward your delivery date if you're not quite ready to receive another delivery.
How do I reactivate my deliveries?
When you’re ready to resume, you will find the option to Resume my deliveries the exact same place as you stopped them! You won’t need to add in Harry’s details again or checkout to resume your meal plan deliveries – simply login to your profile and hit the resume button. You can also always shoot us a message and we’ll be more than happy to assist.
Do you have a referral scheme?
We're pleased to say that we do have a referral scheme and would be very thankful, if you would help us spread the word of Marleybones. You have a unique referral code on your Marleybones profile, which you can share as much as you want with friends and family. You can find your code and follow your referral on the page called 'Free Nosh' once you’re logged in. Every time someone uses your code, you’ll receive £20 off your next delivery and your friend receives a 40% discount on their first plan, so everyone wins really!
How flexible are your plans?
Our plans are very flexible. You have up until 48 hours before your next delivery to either change your delivery date or stop the deliveries altogether. Once you’ve placed an order, you can go to your subscription page, scroll to the bottom and you’ll here find two headlines that says ‘Push my delivery’ and 'Stop my deliveries'. We also always send out reminder emails before your next delivery, and we always include the cut-off time for any changes to be made.
How do I order a different plan size?
You can easily order different plan sizes on your profile. If you login to 'My Subscription' you’ll find an overview of your dog’s food. Below you will find the option to 'Change meal plan'. Here you can click on the options below 'My package' and choose a different plan size. Then choose the number of each meal you prefer in your plan. Finally click on 'Save composition'.
How do I exclude a meal flavour?
You can easily order a different meal composition on your profile and exclude meal flavours entirely. If you login to 'My Subscription' you’ll find an overview of your dog's food. Below you will find the option to 'Change meal plan'. Here you can click on the options below 'My package' and choose the flavours you would like to include. Finally click on 'Save composition'.
How do I add treats and supplements to my meal plan?
Your dog will definetely thank you for including our deliscious treats treats to your monthly meal plan. Simply login to your Marleybones profile click on 'Extras'. Then click on the treat you want to add. Once you’ve clicked on 'Add now', you will have the option of choosing how many you want added to your plan. And finally, click add to save these to your box.
How much food should I feed my dog?
If you add in your dog's details in our nutritional questionnaire, we'll calculate and produce our recommended meal plans for your dog. Each plan will tell you the number of meals included and the price. You’ll also be able to simply start with our 8 meal, £25 taster box or choose between a tailored mixed or full plan. Already subscribed? You can always find your feeding guide by logging in to your subscription page and click on 'My subscription'. Here you'll find your dog's feeding guide.
I want to change from a full plan to a mixed plan
To update your dog’s plan to a mixed plan, you can follow these few steps: Go to your profile and click on 'Edit subscription.' Since you don’t have any changes to your dog's nutritional information you can scroll straight down to the bottom and click on calculate packages. You’ll then arrive to your meal plan overview – one will be your ‘Full plan’ and one will be you ‘Mixed Plan’. Click on the 'Mixed plan' so it turns green to choose this. Then finally click on 'Update subscription' to save your changes.
I want to change from a mixed plan to a full plan
To update your dog’s plan to a full plan, you can follow these few steps: Go to your profile and click on 'Edit subscription.' Since you don’t have any changes to your dog's nutritional information you can scroll straight down to the bottom and click on calculate packages. You’ll then arrive to your meal plan overview – one will be your ‘Mixed plan’ and one will be our ‘Full Plan’. Click on the 'Full plan' so it turns green to choose this. Then finally click on 'Update subscription' to save your changes.
How do I update my dog's weight?
If you head to our website and sign in, you simply need to follow a few steps to be able to update your dog’s weight. First you click on ‘My Subscription' and then ‘Edit Subscription’. Scroll until you find the weight section and update accordingly. Click on ‘Calculate packages’. Choose your ‘Full Plan’ or ‘Mixed plan’. Finally you click on ‘Update subscription’ to save your changes.
My dog is losing weight
Dog's metabolism vary, so sometimes we need to adjust the meal plan based on the individual dog. We usually recommend upping your dog's meal size with 1-2 dining(s) per day and go from there. If you start noticing your dog's stools get sloppier towards the end, it might be a sign you’ve reached his/hers limit and is overfeeding, so just keep an eye out for such changes. You can easily change to a larger meal plan on your profile. If you login to 'My Subscription' you’ll find an overview of your dog’s food. Below you will find the option to 'Change meal plan'. Here you can click on the options below 'My package' and choose a different plan size. Then choose the number of each meal you prefer in your plan. Finally click on 'Save composition'. We also have a fantastic omega boosting oil you can add to your plan. It’s made with with flaxseed, hemp seed and evening primrose oil to top your food, and can aid with a few extra calories, as well as its primary function of supporting skin and coat health.
My dog is gaining weight
Dog's metabolism vary, so sometimes we need to adjust the meal plan based on the individual dog. We usually recommend lowering your dog's meal size with 1-2 dining(s) per day in order to loose weight. You can easily change to a smaller meal plan on your profile. If you login to 'My Subscription' you’ll find an overview of your dog’s food. Below you will find the option to 'Change meal plan'. Here you can click on the options below 'My package' and choose a different plan size. Then choose the number of each meal you prefer in your plan. Finally click on 'Save composition'.
Why is the recommended meal plan different to my current feeding guide?
It is always difficult to compare gram to gram between different foods and brands as the makeup of the meals and calorie content can vary vastly, which ultimately determines the amount of food required to obtain all the nutrients required from your food. The food’s bioavailability will also impact the amount needed for the body to absorb the nutrients in your meals. The source and grade of ingredients is a big factor in food quality and nutrient absorption, and among the reasons why Marleybones is such a nutrient dense food. That said, we can always make adjustments to your meal plan if you find your dog requires more or less food. Some dogs just have a higher or lower metabolism than others and requires a few more or less calories. No two dogs are the same, so we are always here to help make any personal adjustments if needed.
I don’t see a mixed plan option
This would be the case if you’re already on our smallest plan available (14 cartons a month). If you prefer to feed a smaller amount, you can always postpone your deliveries so it fits with your feeding guide at home! If you push your meals by a month, it would half your plan in two.
I don’t want a subscription
We only sell our products on a subscription based model. Our packaging is not made to be sold on an individual basis, as all plans are tailored and sold to fit with each dog's needs. This is instead of having an individual feeding guide on pack that wouldn’t be as accurate. We do this to make sure all dogs receive the correct amount and type of food. That said, our plans are fully flexible and you can simply push your delivery date to a date that fits you. You can also easily stop your subscription and only activate once in a while when you need to stock up. You also have the choice between our mixed and full plan. Do remember you also always can start with our taster box to see if the food is the right fit for your dog.
How much storage do I need?
Our cartons are really easy to store and stack! Fit them neatly in any cupboard, ready for serving up your dog dining. Only once opened should you keep your meals refrigerated to maintain optimal freshness. Through the innovative steam cooking of our meals, your food is kept fresh while stored in the pantry and free from any added preservatives. Now… Step away from the freezer.
How do I view my future deliveries?
Your next scheduled order can be viewed in the top section of your Marleybones profile.
Where do you deliver?
We offer free delivery to all of UK mainland! If you're off the mainland, your delivery charge will be calculated at checkout.
How do I change my delivery date?
You can easily change your upcoming delivery on your Marleybones profile. Simply go to your profile and click on Delivery schedule. Here you will find your upcoming delivery dates and the option to 'Change delivery date'. Click on this and choose any day of your preference and click on update.
How long time does it take to receive my Marleybones delivery?
Delivery time from order despatch is approximately 1-3 business days. Once subscribed, we will ensure all deliveries post your first order will arrive when you have requested it.
How do I update my payment method?
You can update your payment method on your Marleybones profile under 'My Details' by clicking on ‘Change payment method’. Your account needs to be active to change your payment method.
How do I update my card details after failed payment?
To update your card details, please go to our website and sign in. Then you go to 'My subscription', scroll to the bottom and click on ‘Resume deliveries’. Your subscription automatically stops when you’ve had a failed payment, so this needs to be activated. Then you go to ‘My Details’. Here you will find your saved payment methods and the option to 'Change payment method’.
How do I change my address?
You can easily change your delivery address on your Marleybones profile. Simply go to your profile and click on ’My Details’. Here you will find your Account Details including ‘Saved Addresses’ and the option to change your delivery address.
Which payments types are accepted for Marleybones subscriptions?
All orders require a credit or debit payment. We’re afraid we don’t accept other payment forms, such as PayPal.
When will I be charged?
We charge you on the same day as we pack and ship your meal plan. This is always one business day before delivery.
Can I change my delivery cycle?
Your subscription is fully flexible and you can update your delivery date directly on your profile. We’ll send a reminder when it’s time to clear of the shelf for a fresh delivery and if the timing isn’t quite right, you can just push or stop your delivery until you’re ready. If you prefer to permanently change your delivery cycle, reach out to us on hello@marleybones.com
Didn’t find what you where looking for? Call us on 02080162058
Our phone lines are open 10am – 12pm and 1pm – 5pm (excluding Bank Holidays)
Or send us a message using our contact form!
Mailing address:
Marleybones Limited, 99-109 Lavender Hill, SW11 5QL London
